We understand that sometimes customers may need to cancel or modify their orders. To ensure smooth processing and avoid delays, please review our policy below:
1. Order Cancellation
• If you wish to cancel your order, please submit your request within 12 hours of placing it to receive a full refund.
• After this period, the order may have already entered production or fulfillment, and cancellation may not be possible.
2. Order Changes (Shipping Address / Item Details)
• Any requests to change the shipping address, product details (size, color, quantity), or other order information must also be made within 12 hours of placing the order.
• Changes requested after this period may not be guaranteed, depending on the production and shipping status.
3. Shipping Address Responsibility
• Please ensure that your shipping address is entered completely and correctly, including house number, street name, city, state/province, postal code, and country.
• If the shipping address provided is incorrect and the delivery fails, the customer will be responsible for any resulting loss or additional shipping charges.
4. Non-Cancellable Orders
• Custom-made, personalized, or special-order items may not be eligible for cancellation once production begins. Please double-check all details before placing your order.
By placing an order with us, you acknowledge and agree to the terms outlined in this policy.