At Chicsandal, we understand that plans can change or simple mistakes can happen. That’s why we offer a short window of time after your purchase to cancel or modify your order easily.
4-Hour Adjustment Window
You have up to 4 hours from the time of purchase to request:
-
Order cancellation
-
Changes to size, color, or style
-
Updates to the recipient’s name or shipping address
-
Add or edit gift messages
To request changes or a cancellation within this window, please:
-
Email us at [email protected]
-
Or use the Contact Us form on our website
Make sure to include your Order Number and a clear description of the requested changes.
Our team will do everything we can to process your request quickly and efficiently.
After 4 Hours: Order Processing Begins
Once the 4-hour window has passed, your order may have already entered the fulfillment process. In many cases:
-
Cancellations or edits may no longer be possible
-
We will still do our best to assist you, but cannot guarantee changes after production starts
We appreciate your understanding, especially during busy periods when orders move swiftly through our system to ensure timely delivery.
Shipping Address Edits
Please double-check your shipping information before placing an order. If you notice an error afterward, contact us within the 4-hour window. After that time, we cannot guarantee address corrections due to carrier processing.
Thank you for choosing Chicsandal — where comfort and customer care walk side by side.