Production Time

• Orders are usually processed and shipped within 5–7 business days.
• Production time may vary slightly during peak seasons or holidays.

Shipping Time

• Standard Shipping: Delivery typically takes 10–13 business days after the order is shipped.
• Actual shipping times may vary depending on the destination and possible carrier delays (e.g., weather conditions or holiday surges).

Total Delivery Time

• Estimated total time from order placement to delivery is 15–20 business days.
• For custom or personalized items, delivery may take slightly longer.

Additional Information:

• You will receive a confirmation email with tracking details once your order has shipped.
• If your order contains multiple items, they may be shipped separately to ensure faster delivery.
• We do not offer express or overnight delivery services.
• If your package does not arrive within the estimated time frame, please contact our customer service team for assistance.

We always value our customers and strive to provide the most satisfying shopping experience.
Although we carefully inspect each pair of shoes before shipping to ensure quality, we understand that in certain cases, customers may need to return a product. Please review our return policy below:

1. Return Period

• Returns are accepted within 14 days from the date you receive your order.
• Requests made after 14 days will unfortunately not be accepted.

2. Return/Exchange Conditions

• The product must be intact, unused, and not dirty or damaged.
• The shoebox, protective bag, tags, labels, and accompanying accessories must be fully included.

We do not support returns/exchanges in the following cases:

• The customer chose the wrong size, wrong color, or changed their mind after purchase.
• The product has been used, shows signs of wear, damage, or has been altered by the customer.
• The product is custom-made or personalized.

3. In Case of Defective or Damaged Product Upon Receipt

• If the product has a technical defect or is damaged during shipping, please contact us within 72 hours of receiving the item.
• We will promptly inspect the issue and arrange for a replacement or refund, depending on the condition of the product.

4. Return/Exchange Process

• Contact our customer service team via email at support@chicsandal.com and let us know the issue you’re experiencing.
• Provide photos of the product and the purchase invoice for our verification.
• Send the product to the address we provide after your request is approved.
• Return/Exchange Shipping Fee:
  Depending on the issue, we will determine who is responsible for the shipping cost. If the product has a technical defect or the fault is on our end, we will cover the full shipping cost.

5. Order Cancellation Policy

• If you wish to cancel your order, please do so within 12 hours of placing it to receive a full refund. After this period, the order may not be cancelable depending on the production department’s processing status.
• Before placing your order, please ensure that your shipping address is entered correctly and completely (including house number and street name) to avoid delays or lost shipments.
• If the shipping address is incorrect and the delivery fails, the customer will be responsible for any resulting loss.

Note:

All of your online transactions must be associated with a billing address. Make sure that the billing address
mentioned during your purchases corresponds to that of your credit card (as registered with your bank or other
credit card issuer) or that associated with your prepaid card.

*Currently, Buy Now Pay Later transaction is only available in the US. European customers will soon be able to use
this form of payment. Please check further information about the Buy Now Pay Later transaction here.

Payment options through Affirm are subject to eligibility, may not be available in all states, and are provided by
these lending partners: affirm.com/lenders. CA residents: Loans by Affirm Loan Services, LLC are made or arranged
pursuant to a California Finance Lenders Law license.